Yet again I am away from home in lockdown and I use the Virgin TV control app to set up recordings and check what shows I have recorded. Last couple of days the app is saying it has trouble communicating with the Virgin TV box as says the box or app aren't online which is not true. Same problem on Android mobile app and IOS ipad app. Virgin TV Go is working fine and status for broadband and TV is saying ok in the website. It has to be an app glitch. Anyone else having the same problem as do not want to wait an hour on hold to speak to a human and website support is shockingly poor. My contract is up in February and considering moving as service is so unreliable.
I have the same issue. Seems to be a fault or poorly tested app. update. Spent absolutely ages on the phone listening to VMs terrible hold music with no help available. After many attempts I just eventually got a rude agent in India who told me to use a paid third party to fix the issue and refused to escalate the matter. Sorry I cant help.
Agents don't respond on here either. I even tried VMs Facebook page who were also as much help as a chocolate teapot.
I like VMs packages, but their customer service is non existent. Frankly it would be less frustrating if they just closed the phone numbers and webchats rather than wasting everyone's time on hold.
You are far from alone - 23 hours ago VM put a post on Facebook saying "need some help?" So far there are over 1,300 responses from customers. Almost exclusively slamming VMs customer service standards.
I have two V6 boxes. The issue seems to be that my iPad runs IOS 9.3.5 due to its age. According the VM that should still work but I notice that my wife's more modern iPad running the most recent IOS is still working fine with the V6s. That is why I suspect an app. update is the issue.