Menu
Reply
maureendowney90
  • 1
  • 0
  • 1
Joining in
227 Views
Message 1 of 4
Flag for a moderator

TV Control App - Can't download recordings

Hi everyone.

I have the TV Control downloaded and I can stream my recordings to my device but I can't download them.  They all have a little padlock and when I try to download a recording I get the following message:

In home downloading is not permitted for this content.  Contact Customer Service for further information.

Error code:62 : -1

Paul_DN
  • 5.23K
  • 307
  • 547
Forum Team
Forum Team
137 Views
Message 2 of 4
Flag for a moderator

Re: TV Control App - Can't download recordings

Hi maureendowney90,

 

Thank you for reaching out to us in our community and welcome, what content is iit you are trying to download to your device and what device is it,

 

Have you tried using a different device?

 

Regards

 

Paul.

0 Kudos
Reply
CBers
  • 85
  • 0
  • 1
On our wavelength
131 Views
Message 3 of 4
Flag for a moderator

Re: TV Control App - Can't download recordings

Getting the same error, 62:-1.

 

0 Kudos
Reply
John_GS
  • 8.04K
  • 427
  • 706
Forum Team
Forum Team
88 Views
Message 4 of 4
Flag for a moderator

Re: TV Control App - Can't download recordings

Hi CBers

 

Thanks for posting. Is this all recordings or just certain ones?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply