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TV Box not found on current network

Hi

I have a V6 and a TIVO box

I can use the remote control feature of the TV Control app on my V6 box

However, when I try to use it on my TIVO box, it says "Home Network Required. The selected Virgin TV box was not found on the current network"

Note that all other aspects of the TV control app work except the info section

This is the case on both my IOS (ipad) and Android (Galaxy phone) devices

Can you help?

Thanks

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Re: TV Box not found on current network

Do you have the TiVo box connected to your home network via an ethernet connection?

Whereas this is required for a V6 it is optional for a TiVo but is needed for the Connect app to contact it.

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Graham

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Re: TV Box not found on current network

Hi

Thx for the reply. No, it isn't, so I guess that must be the issue. The box is only connected using a coax cable

Although, not being an expert, I'm wondering how the Guide and My Shows works, but the remote control doesn't?

Thx

Peter

 

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Re: TV Box not found on current network

Some functions are available via the coax connection with TiVo boxes, but the full functionality requires an ethernet connection to the box.

This can be achieved with powerline adapters if a direct connection to the VM Hub isn't practical.

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