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michelle50
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TV App

ITV missing from tv app , this happened when the app was updated last year think it was Oct/Nov.  I have been trying to get an answer reply about this problem since then.  When will this problem be fixed.

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Zoie_P
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Re: TV App

Hi Michelle50,

thanks for your post and welcome to our forums 🙂

I am sorry can you please give us some more info? What box do you have? Can you watch itv programs on demand?

Zoie

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michelle50
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Re: TV App

Hi

its in the tv app that I would use on iPad.If signed in itv doesn’t appear at all , When logged out itv shows but can’t watch . Looking further into this problem on this community forum looks like a widespread Scotland issue ? Everything worked fine until the app was updated .

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Zoie_P
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Re: TV App

Thanks for getting back to me Michelle,

Just to confirm is this the TVGO app?

Zoie

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michelle50
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Re: TV App

Yes

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Zoie_P
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Re: TV App

Have you tried of uninstalling the app? 

Have you tried different devices? Also, this may be due to ITV hub having their own app

Zoie

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michelle50
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Re: TV App

I have tried everything suggested , see all the other questions on this forum everyone having the same issue 

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Zak_M
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Re: TV App

Thank you for coming back to us @michelle50 

 

Due to licencing restrictions from ITV this isn't something that we are able to provide anymore, you would need to use the ITV player app. 

 

Kind regards,

Zak_M 

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