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TV Anywhere Device Reset

SHAWANNE
Joining in

on ‎13-11-2023 15:11

Hi there, I have recently changed internet provider and so virgin TV anywhere is recognising my device as new, meaning it wont allow me to register the device until December 1st. I am wondering if it would be possible to reset the registered devices at this point. Many thanks!

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎13-11-2023 23:26

Hi SHAWANNE 

In the UK VM don't use the virgin TV anywhere app. They use the VM TVGo app which works with the TV360, V6 and Stream boxes.  uses with the older tivo box use the TV Control app.

The VM TV service and apps won't work if you aren't using VM as your isp.

If you are referring to the TVGo app then to reset your registered devices go to 

http://virgintvgo.virginmedia.com/en/settings/device-management.html 

Make sure it's http and not https and either try an incognito window or different browser if it doesn't work.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Steven_L
Forum Team
Forum Team

on ‎15-11-2023 08:16

Hey SHAWANNE,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your TV go service, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

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