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Fredo101
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TIVO remote record

Not sure if this is the right area but. Recently got the new TIVO box and have the on the go on my laptop. Can see planned recordings but cannot remotely program a recording. Get a message saying box not on line but, it is. Any ideas please as after nearly 4 hours waiting on the phone to speak to someone!!!!

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Steven_L
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Re: TIVO remote record

Hi and welcome to the community @Fredo101

 

Are you using the TV go app or the TV remote app to do this? 

Are the boxes that you are trying to program recordings on, connected to your network?

 

Regards

Steven_L

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Fredo101
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Re: TIVO remote record

Hi Steven. TV go app.

Only one Tivo box. Box has been given a name and it is seen by the app on my laptop.

Box is connected hard wired to internet, Can see Series links and my thumbs but thats is.

 

Thank you

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Ernie_C
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Re: TIVO remote record

You need to use the Virgin TV Control app which is only available on mobile devices.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Fredo101
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Re: TIVO remote record

Thank you Steven. When I signed up I was told different with full access from my laptop. Work away a lot and would have been nice to be abke to remote record something without infesting my phone with more apps.

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Megan_L
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Re: TIVO remote record

Hi Fredo101,

Thanks for your update and I am sorry to hear you were told differently when you signed up.

If you need help with the App on your phone please give us another shout and we will be happy to help further 🙂

Sorry for any inconvenience this may have caused.

Thanks,

Megan_L

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