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Suddenly - Channel rights restrictions

mikefox
Dialled in


The record option is no longer appearing for this app on my phone (Android 10), with the message

"Recording is not possible due to channel rights restrictions"

for it seems every channel.


But it still works fine with my tablet (Android 12)


This is with TV 360

5 REPLIES 5

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @mikefox 

 

Thanks for posting on our community forum and sorry to hear about the issue with your app

 

When checking the app store is there any option for you to update the app? Is the app certainly up to date? Please do let us know once you've been able to check this

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


The app would appear to be the latest version.

And has the same version number (4.34.0) as the one that works correctly on my tablet.

Hi @mikefox, thank you for your response.

We'd suggest trying to follow all the advice provided in this thread here

If you're continuing to experience problems thereafter, please pop back to us.

Regards,
Daniel

Weirdly everything is back to normal today!!

Hi @mikefox, that's great to hear 😀

If any problems resurface, please refer to the thread for advice.

Regards,
Daniel