I am deaf. I cannot get subtitles on my television to watch catch up series. I am told by ITV hub that they have to arrange this with Virgin Media and subtitles may be available this year. I have no problem with BBCI player. I was told this is because my Samsung tv was bought the year before 2017. I understand that later tv's are fitted with something that allows the subtitles to be shown but this does not help me. I can get subtitles on the ITV app on my phone but would much prefer watching on tv.
Can anyone enlighten me as to why subtitles cannot be shown. It does show a lack of consideration towards people who have hearing problems.
Welcome to the forum page and thanks for posting this on here.
I am very sorry to hear you feel this way and can appreciate this is not ideal at all.
Can I just confirm, is your TV a smart TV? As I know you mentioned that you bought it in 2017, but sometimes on the TV, if you press the menu button, scroll right, there should be an option called on screen captions, then this will allow you to add on screen captions on the ITV hub.