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Dhillier96
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“Sub accounts can’t sign in, only main account holders can sign in”

This message always comes up when I go to sign in, I’ve followed the instructions by using the My Virgin Media details to log in, but this message still comes up. Can someone let me know ASAP if they’ve had the same issue and on how to resolve it? Thank you. 

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UKWilko
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Re: “Sub accounts can’t sign in, only main account holders can sign in”

I have exactly the same problem and Virgin Customer services dont seem to know what is wrong.

Password changed, the same one thst gets me into everyother app ok!!

App deleted and reinstalled twice

Main account checked, even though i only have 1 account!!

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Forum Team
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Re: “Sub accounts can’t sign in, only main account holders can sign in”

Hi Dhillier96,

 


Apologies for any frustration this has been causing. 


As it’s been a few days since your last post, I was hoping you could let me know how things are at the moment?


I have checked things again from our side and there is nothing obvious causing the issues you are experiencing.


What I would like to do is take a look into things a bit further by taking some details from you so I will drop you a PM asking for the information I would need. 


If everything is back to normal and you are experiencing no issues with your service, please ignore my PM and just pop back to us on here to let us know. If you are still having these issues then just reply to my PM by clicking on the purple envelope in your own time and we will take things from there.


Kind regards


Paul.