I am having a problem with logging in to sky sports on my phone and tablet. I get a message that an unknown error has occurred at the end of the login sequence.
Having tried several ways to contact Virgin Media (an impossible conundrum to get to speak to anyone!), I read through the community posts and saw the instruction to delete TV go from my phone and reload it. I have completed that step, but the app will not let me log in, with a message that sub-accounts cannot log into the app.
I believe this is because I changed my email address around 3 years ago, but the virgin media system does not allow the original email address to be changed, so sets up a sub account with the new email address! This sub account is then not allowed access to the go services!!
I am now at a loss as to what is next to get this fixed? Anybody got any clues?