Did anybody ever get this resolved? After almost 4 months of tiresome conversations with customer service advisors, I’m no further along in getting a fix, and nobody in 1st or 2nd line support has heard of the issue, I always get told they will escalate it again and i’ll get a call back within 5 working days....
I also have this problem on my phone and ipad. (I've just come back to VM and have activated today.)
Aware of a number of posts on the forum about this with the solutions sometimes being a replacement box, but also an implication on some posts that it maybe possible for VM to adjust something and allow this to work.
When doing the streaming setup - my app finds the streaming device, but fails with: "Setup Problem. Setup did not complete successfully. Please try again."
A also have the streaming status saying ready, but mobile devices says 0 of 0.
I have called the support line twice, and both times unfortunately got cut off having explained the problem and having tried all the solutions that first level support could offer.