I have been unable to sign in to the Virgin TV on the go app for nearly two weeks. Seems to be a problem experienced by many customers on the forum and no sign of Virgin resolving this. .
Error message reads: Oops that hasn't worked. Please sign in with your main user account.
I AM using my MAIN user account, and yes I do know my correct password. Never had any problems before untill two weeks ago.
I am experiencing the same problem on my Ipad and my Windows 10 Desktop PC.
Will someone from VM please resolve this issue. Paying nearly £100 a month for my package!
Go to Answer
This has been raised as a fault with our team under reference F008222462, has been staged with the highest priority and has an estimated resolution of tonight at 20:30.
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Please can you try to login to your TV go account again and let me know if it works.
Steven, Many thanks for your reply. I am now able to sign in to the TV on the go app and all channels working.
That is great news AMAD102402, do let us know if you need anything else.