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AMAD102402
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Still unable to sign in to Virgin TV on the go app

I have been unable to sign in to the Virgin TV on the go app for nearly two weeks.  Seems to be a problem experienced by many customers on the forum and no sign of Virgin resolving this. .

Error message reads:  Oops that hasn't worked.   Please sign in with your main user account.   

I AM using my MAIN user account, and yes I do know my correct password. Never had any problems before untill two weeks ago. 

I am experiencing the same problem on my Ipad and my Windows 10 Desktop PC. 

Will someone from VM please resolve this issue.  Paying nearly £100 a month for my package! 

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Steven_L
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Re: Still unable to sign in to Virgin TV on the go app

Hey AMAD102402,

 

This has been raised as a fault with our team under reference F008222462, has been staged with the highest priority and has an estimated resolution of tonight at 20:30.

 

Regards

Steven_L

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Steven_L
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Re: Still unable to sign in to Virgin TV on the go app

Hey AMAD102402,

 

Please can you try to login to your TV go account again and let me know if it works.

 

Regards

Steven_L

AMAD102402
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Re: Still unable to sign in to Virgin TV on the go app

Steven, Many thanks for your reply.  I am now able to sign in to the TV on the go app and all channels working.

Thanks again. 

 

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Emma_C
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Re: Still unable to sign in to Virgin TV on the go app

That is great news AMAD102402, do let us know if you need anything else. 

Emma_C - Forum Team
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