Virgin Media Community

[matthobart]

Using the app all loads fine but the sounds starts with no picture, just a black screen.

Have tried uninstalling and reinstalling the app a few times. Have rebooted the phone. Have reset app preferences through settings on phone.

No difference. Any help appreciated.

[Ayisha_B · Accepted solution]

Hi @matthobart,

Welcome to our Community Forums and thanks for your post.

Sorry you're having this issue. How are things when using TV GO via a web browser?

[matthobart]

Problem solved! Was having same problem with any app that had video - virgin, prime, itv player etc. 

Turns out video wasn't working because I had colourblind mode enabled in accessibility section! (I am colourblind!) For some reason it stopped videos from playing in apps. Turned mode off and everything worked.

Mad. 

Anyhoo at least its solved. Thanks.

[Kath_F]

Hi matthobart, 

Thanks for coming back to us on this one. 

We're glad to hear that things are resolved for you now. We will pass on the feedback to the teams surrounding the colour blind mode so they can make future improvements. 

If you have any further issues, pop back and let us know. 

Thanks,