Virgin Media Community

[lynnebunce]

Can someone explain please why the Virgin TV Go app on my android tablet will not play any live TV, and keeps showing the above error.?

It works on my phone without an issue - it's just not working on the tablet. Infuriating - please help.!

[Zak_M]

Good afternoon @lynnebunce, 

Welcome to the forums and thank you for taking the time to post, I am sorry to hear that you have had some issues with your services. 

Can you advise what software the app is currently running, could you also please let me know the model of android tablet that is coursing the issue? 

Kind regards,

Zak_M

[poshmanc]

Hi, was this resolved? My Sony android is showing the same error when I try to watch live TV on my Virgin TV app. I've never been able to watch recorded shows. 

thanks in advance

[Kath_F]

Hi poshmanc, 

Thanks for your post and it's great having you back on board with us in the Community. 

I'm sorry to hear you're having an issue with watching live recordings on your device. 

The first thing to check is that your TiVo box is connected to your broadband so you're on the same network. You can do this by connecting the TiVo via ethernet cable to your hub. Once you're on the same network, you would need to use the TV Control app to watch your recordings. 

Let us know how you get on. 

Thanks, 

[poshmanc]

Hi, I've corrected the issue of live TV streaming, but simply turning my phone off and on! However, the issue of watching recorded shows on the Virgin TV Control app is still happening. Does the Tivo need to be connected via the ethernet - isn't it automatically connected? how do I check?

[Paul_DN]

Hi Poshmanc,

Thank you for reaching out to us in our community and welcome back, sorry to hear you are still facing issues when trying to watch recorded programmes Via your TV control App, you can find out more around Tv Control here.

f you do need any further help, please reach back out.

Regards

Paul.