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katotash
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Sorry-this isn’t available. What is the fix please

36E06A96-0429-4E5D-9A8B-78835FE70CA6.png

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katotash
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Re: Sorry-this isn’t available. What is the fix please

I should have said this is the message I get when I try using the app on iOS (latest and up to date software). It’s fine on my laptop, but that’s a bit heavy to carry around compared to my tablet & phone.

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Beth_G
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Re: Sorry-this isn’t available. What is the fix please

Hi katotash,

 

Thanks for your post and welcome to the community. Apologies for our delayed response.

 

Can you confirm which app this is please? Is it the My Virgin Media app or TV GO app? Have you been able to get this sorted since posting?

 

Let us know,

 

Beth

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katotash
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Re: Sorry-this isn’t available. What is the fix please

Hi Beth

It’s the TV go app.

It’s working at the moment but I had a couple of days when it wouldn’t and it came up with the message/error as seen in the screenshot above.

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Beth_G
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Re: Sorry-this isn’t available. What is the fix please

Hi katotash,

 

Thanks for getting back to me; glad to hear it seems to be working OK at the moment.

 

If you do experience any further trouble with it, just give us a shout and we can go from there. It's probably worth checking if there's any new app versions  available to download and trying uninstalling and reinstalling the app if this happens again.

 

Kind regards,

 

Beth

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