did Virgin resolve this issue as I'm getting same problem. I have full package which apparently allows 4 devices to be used. When my daughter is watching Sky sports on her tablet and I go on my phone it states "Maximum users reached, your account only allows two users from your household to watch sky sports at a time" and at other times it says I'm only allow two devices and won't let me change even though I am allowed four and in my settings it shows four devices Allowed. So basically I'm only able to watch on one device at a time.
I would like to watch on multiple devices as it states I can!
Thank you for reaching out to us in our community, I am sorry to hear you are having issues with out tv go and connecting a different device, you will find all the information around registering a device on our TV go app here .
I have registered and changed devices before and no change. I have just deleted all devices and registered my tablet and phone but it still states maximum users reached and that I'm only allowed two on sky sports. So I can only watch it on one device!
Sorry if this has already been said but my understanding is that you can now only use ONE device at a time with Sky now - the issue is that the error message still says two. This was a major change and, as far as I am aware was not announced at all by Virgin. People such as myself ( a few weeks ago) and Andy now are simply discovering it when it happens to them. NOT GOOD ENOUGH. I hope the latest price rise will be invested in MEANINGFUL communication with customers.
Exactly. As customers we shouldn't be finding out about this after the fact and from forum users. I joined Virgin so that my family could use multiple devices as we all watch different sports which quite regular are on at the same time (football, tennis, cricket, F1 etc). No desrepect to mod for trying to help me but we have just spent around 2 hours trying to resolve only to agree with Marks comment!
Cheers to Mark for the post and I hope Virgin come back with a meaningful response as attached photo still shows what is wrong. Doesn't allow two, it only allows one!!
Thank you for reaching out to us, Sky have change the ruling where you are only able to watch Sky sports on one device at a time, I am sorry for any inconvenience and the lack of an update in regards to this.