Virgin Media Community

[779027]

Hi, I’m trying to watch Sky sports on the Sky sports app. It is a new Lenovo Android tablet and the app is up to date. I can watch on my phone but not the tablet and I am not trying to watch on more than one device at a time. The issue isn’t to do with whether the app is working or up to date, it is to do with the fact that a message pops up that my device limit has been reached, and recommends that I contact my provider. My device limit has definitely not been reached, as I have only 3 registered devices and am able to watch other channels on TV go on the tablet, Hope you can help with this problem, Cheers 779027.

[779027]

Hi Rob I have the same problem with watching sky sports the only difference is I have a lenovo android tablet hope you can help cheers 779027.

[mod - moved post to this thread as it's OP's own thread]

[Beth_G]

Hi 779027,

Thanks for joining the thread.

I'm sorry to hear you're also having issues with your registered devices for the Sky Sports app. Do you have any devices in the home that you are able to access Sky Sports on? If so, can you please head over to the registered device list to check whether any devices have been registered as duplicates?

We'll be more than happy to reset your device count for you if so.

Kind regards,

Beth

[779027]

Hi Beth.

Thank you so much for getting back to me I have checked there are no duplicates if you can reset the device list that will be great.

Thank you so much. 

[Gareth_L]

Hello 779027

I can reset the device limit for you

However, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Hello 779027

Thanks for those details 

I have removed all the registered devices now for you 

Can you please try and let me know if you have any issues 

Gareth_L

[779027]

Hi Gareth.

Thank you for doing that will try when I get home from work and let you know.

Cheers 779027 

[Gareth_L]

Hi 779027

If you could that would be perfect 

Gareth_L

[779027]

Hi Gareth.

Sorry nothing has changed on my phone you can add and delete devices but on my lenovo tablet there is no red writing to add or remove and nothing has changed on the sky sports front on the table.

Sorry to be a pain.

779027 

[779027]

Hi Gareth. Some good new sky sports is working on my tablet now thank you for your help.

Cheers 779027