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Coops11
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Sky sports on iPad say device limit reached

So on my device list we have 2 iPads listed and that’s it. When we come down to my father in law he can watch virgin go stuff but when it comes to sky sports it comes up device limit reached contact provider.

 

any ideas

 

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John_GS
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Re: Sky sports on iPad say device limit reached

Hi Coops11

 

Thanks for posting and welcome to the community.

 

Is he trying to use the Sky Sports app at the same time you or someone else is with the same account details? 

 

Best,

John_GS
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Coops11
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Re: Sky sports on iPad say device limit reached

No just one device only being used

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Lee_R
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Re: Sky sports on iPad say device limit reached

Thanks for getting back to us Coops11

Just to be clear, he's attempting to access on one of the iPads you've referred to?

Regards

 

Lee_R

 

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BenMcr
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Re: Sky sports on iPad say device limit reached


@Coops11 wrote:

So on my device list we have 2 iPads listed and that’s it. When we come down to my father in law he can watch virgin go stuff but when it comes to sky sports it comes up device limit reached contact provider.

 

any ideas

 


Go here http://manage-virgintvgo.virginmedia.com/skydevices using an InPrivate/Incognito mode on your browser and make sure it opens as http and not https.

You should be able to see which devices are registered for Sky Sports and remove any that aren't required.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Coops11
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Re: Sky sports on iPad say device limit reached

Correct

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Paulina_Z
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Re: Sky sports on iPad say device limit reached

Hi @Coops11,

Thank you for coming back to us. Can you let us know if you still need assistance on this?

Please let us know so we can assist if necessary. 🙂

Thank you! 

Paulina_Z
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Mallard1107
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Re: Sky sports on iPad say device limit reached

I have 3 device slots available but still can't get to watch Sky. Help!
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Hayley_S
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Re: Sky sports on iPad say device limit reached

Hello @Mallard1107,

Thank you for coming back to us. 

Please can you tell me if you have tried managing your devices online? You can register and stream programmes on up to two devices per household at any one time.

Many thanks,

Hayley
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newapollo
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Message 10 of 10
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Re: Sky sports on iPad say device limit reached

With the Sky Sports app you can only stream Sky Sports content on one device at a time

https://www.virginmedia.com/help/watching-sky-sports 

Dave

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