Virgin Media Community

[theyoungs]

Every time I tap onto a sky sports station in the Virgin TV Go app it brings up 

Video Unavailable 

A problem was encountered please try again. Retry. Had this issue now for days and getting very frustrated with it. 
many help is welcome. Thankyou

[newapollo]

Hi @theyoungs 

You need to download and use the Sky Sports app to watch Sky Sports channels, and not via the VM TVGo app..

https://www.virginmedia.com/help/watching-sky-sports 

[Gareth_L]

Hello theyoungs

Thanks for your post 

Can I just confirm you have now been able to access Sky Sports on the correct App

Gareth_L

[japitts]

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@theyoungs wrote:

Every time I tap onto a sky sports station in the Virgin TV Go app it brings up 

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What you should get when you choose one of the Sky Sports channels (Mix & News excepted) in TV Go, is a popup advising you to use the Sky Sports app and an "exit to watch" prompt.

You can then sign into the Sky app as a VM user, assuming you have those channels in your subscription.

[theyoungs · Accepted solution]

I managed to work it after spending 15-20mins on the issue on Sunday. It was the VPN that’s was causing the issue with the sky sports app. All is well now. Sky was the only issue affected by theVPN. BT sports still worked ok. 
thanks for getting back to me though. 
Regards

peter young 

[Kain_W]

Thanks for the update theyoungs,

I'm glad you found the issue regarding this.

If you do face any further problems then please pop back up and we'll run further checks.

Thanks,

[Howly26]

When I go on the app it directs me to exit and watch sports on sky but then when I am redirected it says in able to play as I don’t have the subscription BUT I DO !!!! What is going on. ? 

[newapollo]

Hi @Howly26 

Are you using the correct sign in box (Virgin TV UK)?

Sky Sports sign in

[Travis_M]

Hi @Howly26

Thanks for posting on our community forum!

Are you able to sign in after running through the above sign in process? Please do provide us with an update.

Regards