Sky sports device

[Msturt]

Hi my device is registered and works on the virgin go app but when I try accessing the sports channels via the sky sports app it says the device isn’t registered.

 

 Thanks

Matt

[Natalie_L]

Hi Msturt, 

Welcome to the community and thanks for posting. 

We are sorry for the issues you are experiencing with the Sky Sports app. 

To confirm, is the device you are using listed within the screenshot provided? 

If so, can you please check your settings are correct here.

Thanks, 

[Msturt]

Hi nat

yes the screenshot is the same device for both pictures and live tv on the virgin go app is not a problem just the sky app 

thanks

matt 

[Natalie_L]

Thank you. 

Is the message showing for all the channels on the Sky Sports app?

[Msturt]

Yes it is and I have tried re installing the app itself twice.

natt

[Natalie_L]

Thank you. 

We will need to take a closer look at this from our side so I am going to pop you over a private message to take a few more details. 

This will be available via the red bar at the top of the page. 

Speak soon, 

[Natalie_L]

Hi Msturt, 

Thank you for joining me on private message. 

I am very happy we have been able to assist in getting this matter resolved. 

Please reach out if you have any questions or concerns in the future. 

Thanks,