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Lewispav
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Sky sports desktop app not working

Hi, 

for over a month i have been unable to watch sky sports live tv on my laptop. When i click on a channel to watch, the app begins to start up and shows a completely black screen. The screen stays this way for around 10 seconds before abruptly closing down, with no error code or message. I have tried uninstalling and reinstalling the app and i have tried using different browsers.

thanks,

lewis

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Gareth_L
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Re: Sky sports desktop app not working

Hello Lewispav,

Thanks for your post 

Can I please ask if you have been able to view this before 

Do you have a current Sky Sports Subscription on your account 

Are you using the same My Virgin Media Log in details

Are you able to use the service though the Sky Sports Mobile App

Gareth_L 

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Lewispav
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Re: Sky sports desktop app not working

Hi,

Thanks for the reply.

I have been able to use it before, yes.

I do.

Yes.

I am able to watch sky sports through the virgin account on my ipad (so presumably on mobile too).

lewis

 

 

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Gareth_L
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Re: Sky sports desktop app not working

Thanks Lewispav

Looks like I need to get this reported to out IT Team to take a look 

It's an easy fix and can take around 7-10 days max 

I will need to pass security first with you

If you can check the purple envelope top right of your screen that would be great 

Gareth_L

 

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