Virgin Media Community

[kvpeppard]

Hi,

When I am logging into  the sky sports app via my VM login it says ‘cannot play this channel as your subscription does not allow it. Please contact your service provider’. This has been happening for a few weeks now. When I log on to device management it there are no devices showing.

any help would be greatly appreciated.

thank you

[Steven_L]

Hey kvpeppard, 

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your having Sky Sports login, is this happening on multiple devices or just one?

Have you tried to remove and re-install the app since the issues began?

Are you able to watch anything via the TV go app? 

Kind Regards,

Steven_L

[kvpeppard]

Hi,

I have removed the apps on numerous occasions but to no avail.

Virgin tv go works with no problems I just cannot watch sky sports. 
thank you Keith 

[newapollo]

Hi Keith, 

You need to make sure that you are logging in via the Virgin TV UK icon. Also make sure that there isn't a hard space inserted before or after your email address.

[Ilyas_Y]

Hi there @kvpeppard, thanks for reaching out to us. 👋🏼

May I ask if the advice given by @newapollo has worked?
Are you able to login?
Let us know.

Kind regards,
Ilyas.

[kvpeppard]

Hi,
The advice unfortunately did not work.

I am still unable to view the sky sports channels. 
thank you

Keith 

[Adri_G]

Hi kvpeppard, thanks for this reply and your update.

We're sorry to see the issue persists, have you had any progress since your last post and have you tested the app on different devices or browsers and none of this worked?

We could help by resetting your registered devices for the Sky Go App so you can add them back on and this might resolve the issue.

Let us know if you want us to try this, we're here to help out.

[kvpeppard]

Hi, 

i have tried alternative devices but it isn’t working. 
please try resetting me account. 
Kind Regards

Keith

[Adri_G]

Hi @kvpeppard 

Thank you for your reply and update.

Sorry to see the problem is still on, I will message you privately here soon to see how we can resolve it.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.