Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with accessing video on the Sky Sports App. I understand that this must be frustrating.
Thank you to @japitts for providing some great information about how to manager your Sky Devices. As you're having issues watching content on your account, please take a look at the My Sky Sports App Is Not Working section on our How To Use The Sky Sports App page. Please keep us updated on how you get on and if you need any further assistance.
Have you tried to access the app on different devices to see if this works? Please also ensure that your devices are up to date on their software updates.
Keep us updated on this so we can help further if needed. 🙂