Virgin Media Community

[Rowley1]

It keeps saying device limit reached but I can’t find where to delete devices to install new ones

[japitts]

Try http://manage-virgintvgo.virginmedia.com/skydevices 

[Rowley1]

When I try to watch live sports it keeps coming up as Video unavailable. Please try again later. I’ve tried deleting and re-installing but keep getting this reply. Any ideas. 

[Rowley1]

Thank you.

just reset devices, now I get a video unavailable message, please try again later. I’ve deleted app and re-installed but get the same message. Any ideas? 

[Paulina_Z]

Hi @Rowley1,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with accessing video on the Sky Sports App. I understand that this must be frustrating.

Thank you to @japitts for providing some great information about how to manager your Sky Devices. As you're having issues watching content on your account, please take a look at the My Sky Sports App Is Not Working section on our How To Use The Sky Sports App page. Please keep us updated on how you get on and if you need any further assistance.

Have you tried to access the app on different devices to see if this works? Please also ensure that your devices are up to date on their software updates.

Keep us updated on this so we can help further if needed. 🙂

Thank you.

[Rowley1]

I’ve tried all the options available and still get the same message.

locations are enabled. 

devices are up to date. 

it does work on an iPad 

[Nathan_B]

Thank you for confirming this @Rowley, just to confirm what device are you now using this app on. Have you been able to use the app on this device prior to this issue starting?

Regards

Nathan

[Rowley1]

iPhone 13 pro max.

it’s never worked on it.

I had the same message on my old iPhone 11, but it did work on it for a while 

[Martin_N]

Thank you for that information. Can you confirm if you have any other devices this can be accessed on?

^Martin

[Rowley1]

It does work on an iPad