on 30-12-2021 20:57
My sky sports app says too many devices but I can’t unregister any as all links or info doesn’t show where to do it, can anyone assist?
Answered! Go to Answer
on 30-12-2021 21:53
Hi @Jmcdo1967
Try the following link http://manage-virgintvgo.virginmedia.com/skydevices in an incognito window if using Chrome.
I've found it works in a normal window for myself when using Edge or Firefox
You should be able to see which devices are registered for Sky Sports and remove any that aren't required
on 30-12-2021 21:53
Hi @Jmcdo1967
Try the following link http://manage-virgintvgo.virginmedia.com/skydevices in an incognito window if using Chrome.
I've found it works in a normal window for myself when using Edge or Firefox
You should be able to see which devices are registered for Sky Sports and remove any that aren't required
on 30-12-2021 22:19
Thank you, it’s worked. I had tried everything so I really appreciate it
on 02-01-2022 11:17
Hi @Jmcdo1967
Thanks for getting back to us, I'm really glad to hear that @newapollo 's link suggestion has worked for you! Thanks for letting us know 🙂
Kind regards,
Serena
on 03-01-2022 10:55
Hi there,
I installed the Virgin TV Go app on my phone but there is a problem when I open the Sky Sports app. When I click on The Live TV icon, I get the spinning wheel of doom
I have installed the Virgin TV Go app on my Mac and can watch it on there no problem. When I check the registered Sky Devices the Mac shows up but not the phone.
Can anyone help?
on 04-01-2022 11:02
Hello @danpatriley,
Welcome, thanks for reaching out.
I am sorry about that.
What make and model is your Phone?
Many thanks,
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on 04-01-2022 11:16
Hi Hayley,
It turned out to be a problem with the location services. I restarted the phone and then enabled the location services on the Virgin TV Go App. Once I had done this the Live TV on the Sky Sports App worked
Thanks for getting back to me
Dan
on 05-01-2022 11:31
Hi @danpatriley,
Thanks for getting back to us. It's great to hear that the Sky Sports App is now working for you, thanks for letting us know! 🙂 If you have any further issues, please do get back in touch.
Best wishes,
Serena