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Megastar
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Sky sports app

I moved house a few months ago and switched my services to the new house. I was always able to watch sky sports on my iPad but now all I get is an error message saying the video is unavailable. I’ve tried uninstalling and reinstalling the app to no effect. Can you help?

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Gareth_L
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Re: Sky sports app

Hello Megastar

Thanks for the post 

Sorry to hear this is happening 

Does the App allow you to log in normally 

Are you able to try another device and see if it happens 

Gareth_L

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Megastar
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Re: Sky sports app

Hi Gareth. Yes I can log in to the app on my iPad as can my partner and can see all the pages. However when I try to watch live sports it won’t play and I get a message saying the video isn’t available.

I’ve attached a screenshot of the message I get. I’ve tried uninstalling and reinstalling the app but to no effect.

can you help?

9C8CB647-DD7E-4D68-9F13-DF2BCC32FA86.png

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Gareth_L
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Re: Sky sports app

Thanks Megastar

I am more than happy to take a look at this for you 

I will be honest it's a bit strange, But I can go away ask aa few questions and find a fix 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

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Gareth_L
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Re: Sky sports app

Thanks for trying Megastar

Can you is possible try a non apple device please 

Gareth_L

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Megastar
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Re: Sky sports app

I don’t have a non apple device here. 

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Gareth_L
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Re: Sky sports app

Sorry its still not working Megastar

I will chase this up again for you

The ticket we raised is still open and being worked on 

Gareth_L

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Megastar
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Re: Sky sports app

Ok thanks Gareth 

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Gareth_L
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Re: Sky sports app

Hi Megastar, just a quick message to see if your able to view any content yet?

Gareth_L

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Megastar
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Re: Sky sports app

Hi Gareth. Nothing on my iPad but I can get to see it on my laptop. I’d still like to get the iPad problem sorted as I don’t always have my laptop available.

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