Virgin Media Community

[Jmcdo1967]

My sky sports app says too many devices but I can’t unregister any as all links or info doesn’t show where to do it, can anyone assist? 

[newapollo · Accepted solution]

Hi @Jmcdo1967 

Try the following link http://manage-virgintvgo.virginmedia.com/skydevices  in an incognito window if using Chrome.

I've found it works in a normal window for myself when using Edge or Firefox

 You should be able to see which devices are registered for Sky Sports and remove any that aren't required

[Jmcdo1967]

Thank you, it’s worked. I had tried everything so I really appreciate it

[Serena_C]

Hi @Jmcdo1967

Thanks for getting back to us, I'm really glad to hear that @newapollo 's link suggestion has worked for you! Thanks for letting us know 🙂

Kind regards,

Serena

[danpatriley]

Hi there,

I installed the Virgin TV Go app on my phone but there is a problem when I open the Sky Sports app. When I click on The Live TV icon, I get the spinning wheel of doom 

I have installed the Virgin TV Go app on my Mac and can watch it on there no problem. When I check the registered Sky Devices the Mac shows up but not the phone. 

Can anyone help?

[Hayley_S]

Hello @danpatriley,

Welcome, thanks for reaching out.

I am sorry about that.

What make and model is your Phone? 

Many thanks,

[danpatriley]

Hi Hayley,

It turned out to be a problem with the location services. I restarted the phone and then enabled the location services on the Virgin TV Go App. Once I had done this the Live TV on the Sky Sports App worked

Thanks for getting back to me  

Dan

[Serena_C]

Hi @danpatriley,

Thanks for getting back to us. It's great to hear that the Sky Sports App is now working for you, thanks for letting us know! 🙂 If you have any further issues, please do get back in touch.

Best wishes,

Serena