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Message 11 of 23
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Re: Sky sports app unexpected error

Hi sorry I didn't see the reply! It's only the sky sports app; I don't have cinema; and I have never had any VPN. I do have a work security thing for work apps (email, word) but I have the same on my iPhone and that is unaffected

 

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Message 12 of 23
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Re: Sky sports app unexpected error

Thanks mattmorgan,

 

Do you have any other devices registered?

 

Is it possible someone was using this on a different device at the time of you trying?

 

Alex_Rm

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Message 13 of 23
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Re: Sky sports app unexpected error

hi yes my iPhone which works perfectly at all times

I have checked http://manage-virgintvgo.virginmedia.com/skydevices and there are only these two devices, my ipad and iphone

No-one else has my login details 

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Message 14 of 23
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Re: Sky sports app unexpected error

As per my original post I had exactly the same error as you describe only on my phone not an ipad. Within my device limit too. Solved itself when I deleted the app, did a soft reset on my smartphone, reinstalled the app after about 30 minutes and it has worked perfectly since then. May not help you much though!

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Message 15 of 23
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Re: Sky sports app unexpected error

Thanks for confirming mattmorgan, 

 

Can you please try what chris_starrett has suggested? 🙂

 

Alex_Rm

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Message 16 of 23
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Re: Sky sports app unexpected error

I can try! reinstalled many times but haven't reset the phone

do you know what a "soft reset" is on an iphone

 

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Message 17 of 23
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Re: Sky sports app unexpected error

depends what sort of iPhone you have as they change the way it's done but essentially you are powering off the phone (keeping the power button pressed) until the apple logo appears. Google it based on your phone and OS. It reboots the phone without making any software changes. 

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Message 18 of 23
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Re: Sky sports app unexpected error

Thanks again Chris giving it a try
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Message 19 of 23
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Re: Sky sports app unexpected error

Keep me posted with how you get on mattmorgan 🙂

 

Alex_Rm

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Message 20 of 23
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Re: Sky sports app unexpected error

damn - restarted phone, gave it a full hour before reinstalling the sky sports app, and i'm getting the same "Unexpected error. Oops, something went wrong. Please try again later" 

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