I have recently got sky sports and when I log in through the sky sports app through virgin media uk, it logs me in but then displays the below message when I try and watch it. I only have my phone as a device connected have checked that and it works fine on my tv so I know I have the subscription. Have contacted virgin media about 10 times and even gone into a store and nobody has been able to give me instructions on how to fix the problem, I’ve deleted the app turned phone off and reinstalled that’s the best they could give me. Have been palmed off 3 times by saying it’s a fault and will be fixed by certain times but still nothing, fed up with being put on hold time and time again, as for going in store thaT was a waste of time knew more myself. Any ideas on this problem?
You need to sign into the sky psorts app by clicking on the Virgin TV link. Also make sure you are using the correct email address ( it should be the virginmedia one) and password. If using a saved login on your phone please ensure that there isn't a hard space at the end of either field, that was a problem I had, and I had to delete the space at the end of my email address.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I have done this and checked I have typed everything in correct on numerous occasions, logs me in fine from the virgin media uk and shows I’m logged in but when I click on live tv I just get that message