Sky sports app not letting me login

[Adamswanick16]

When I try to login to my sky sports app to watch live TV I get the below error 

This has been happening for over a week now 

[Hayley_S]

Hello @Adamswanick16,

Welcome to the community, thanks for posting.

I am sorry to see that you are having issues logging into the sky sports app.

Have you ever had an old account with us? Or is this you first account with us?

Many thanks,

[Adamswanick16]

I have been a customer for a while it's just my normal account uses a different email address than my community account because I have this email linked too my phone 

[Hayley_S]

Thanks for the update @Adamswanick16.

Has it worked before today?

[Adamswanick16]

Yes it was working up until the start of this week. Tried to login via my phone and my iPad which are both registered devices and I get the same error on both devices 

[Adamswanick16]

Is there any update with this please, I pay for sky sports via virgin, I pay for a service and part of that service is to be able to use it via mobile apps and I'm not getting that service at the minute. It's been like this for over a week and I got some dialogue yesterday and then it all went quite

[Paul_DN]

Hey Adam,

are you still able to log into your online account?

Regards

Paul.

[Adamswanick16]

Hi Paul, 

Yes I can login to my Virgin media account and I can login online to my Virgin account to see my bill etc which is the same credentials that I normally use for Sky sports app but I am still unable to login to the skysports app on any of my devices 

[Tom_F]

Thanks for letting us know Adamswanick16. We'll may need to raise an IT ticket to get this resolved for you. Please get back to me via PM (the purple envelope) and we'll take it from there.

Tom 

[Tom_F]

Hi @Adamswanick16, I've had an update from our IT team who advised this should be resolved now - when you've been able to check please keep us updated with how you get on. 

Tom