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Message 11 of 18
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Re: Sky sports app loction error

Hi Sevs66,

 

Are you able to confirm if you have used the Sky sports app to view content with in the last 37 days before leaving the UK? The reason why we ask this is because sky demand this to prove you are still a permanent resident and customer of the UK or ROI.

 

Many thanks,

 

Louis

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Sevs66
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Message 12 of 18
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Re: Sky sports app loction error

Yes I have. It's allowed me to access it through my wife's phone used as a hotspot also yesterday but not on 3G or 4G

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Message 13 of 18
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Re: Sky sports app loction error

Thanks for coming back to us Sevs66.

 

Please could you check to make sure that your time zone is also correct as this can affect the location information on your phone. Does your sky sports app, have data permissions set to allowed? This can sometimes be disabled during hardware or software updates on your phone.

 

 

Thanks

Steven_L

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arrgee1991
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Message 14 of 18
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Re: Sky sports app loction error

I have same issue. All settings are on. I have uninstalled and reinstalled. I am in London and I am using virgin mobile 4g and virgin media WiFi.

Screenshot_20190816-151024.png

 

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arrgee1991
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Message 15 of 18
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Re: Sky sports app loction error

Screenshot_20190816-151334.png

 

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arrgee1991
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Message 16 of 18
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Re: Sky sports app loction error

Screenshot_20190816-154355.png

 

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arrgee1991
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Message 17 of 18
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Re: Sky sports app loction error

Screenshot_20190816-154544.png

 

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arrgee1991
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Message 18 of 18
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Re: Sky sports app loction error

Sky sports app version 8.15.0

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