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Ballybas
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Sky sports App subscription

Took a while to get my new skysports app setup but now, despite me contacting virgin media support and them confirming that it's all setup correctly, when I login it says that my subscription doesn't include live sports...

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japitts
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Re: Sky sports App subscription

Can you confirm...

1: That you can view Sky Sports channels on your TV box, i.e. proving they are included in your package/

2: That you're logging into the Sky Sports app using the "login using VM UK" link

That's the 2 obvious bits to check. Are you able to post a screenshot of this error? It's not one I've come across.

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Ballybas
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Re: Sky sports App subscription

All sorted now...looks like it just took some time between being added and sports  being available

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Robert_P
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Re: Sky sports App subscription

Hi Ballybas

 

Thanks for taking the time to raise your query and to let us know this has now been resolved. 

 

Firstly, welcome to the forum! As you're already aware, whenever making any changes such as adding a service there is a delay in this being completed. This can take up to 24 hours but is usually a lot quicker than this.

 

If you do need us for anything in the future, please don't hesitate to get in touch.

 

Rob

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