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MN004 · ‎19-12-2023

I upgraded my tv package to include Sky Sports last night and it delivered to the box immediately 👍.

I went onto the Virgin app to check I could see it on my phone, downloaded the Sky app and logged in using my virgin credentials but when I tried to view a live football game (which I was watching on the tv) I got a message stating “could not play channel - your subscription does not allow you to watch this programme “.

Any ideas please?

nodrogd · ‎19-12-2023

Access to the Sky Sports channels on the app is controlled by Sky. It can take up to 48 hours for Sky's databases to fully update, so keep trying & eventually they should work.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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nodrogd · ‎19-12-2023

Access to the Sky Sports channels on the app is controlled by Sky. It can take up to 48 hours for Sky's databases to fully update, so keep trying & eventually they should work.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Ayisha_B · ‎20-12-2023

Hi @MN004 👋

A warm welcome to our Community Forums and thanks for your post.

I see nodrogd has already answered your query but if you require any further support let us know 😃

Ayisha_B
Forum Team
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