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DonnaBa
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Sky cinema on demand not on Virgin TV GO

Now the Sky cinema options for on demand are NOT AVAILABLE on the Virgin TV GO app, how do we watch the movies we are paying for on demand? Live streaming is not suitable at all. There was no formal indication that I can see was officially cascaded out to customers to inform them of this quite important removal of service and I only found out when trying to open the Sky app and saw the notice to upgrade it but no upgrade was possible!

I’ve only recently renewed my contract and feel that this was something I should have been made aware of at point of sale that such a major change in access was coming. So, my question again is , HOW DO YOU GET FILMS ON DEMAND VIA THE VIRGIN APP? Any coherent explanation from the virgin team would be appreciated as there is no help whatsoever on the web site to clarify this for their customers.

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DJ_Shadow1966
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Re: Sky cinema on demand not on Virgin TV GO

Hello

If you have a look at this thread from a VM staff member the first post it will explain what is going on - https://community.virginmedia.com/t5/TV-on-the-go/Sky-Cinema-is-on-TV-Go/td-p/4325332

Regards Mike

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DonnaBa
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Re: Sky cinema on demand not on Virgin TV GO

Thank you, you have been the most coherent person to provide details that in my opinion should have been sent out to all customers as a matter of course. I’m not a total tech novice but without you pointing the way I would not have found the option to find the new route. Thank you again, have a great day.

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DJ_Shadow1966
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Re: Sky cinema on demand not on Virgin TV GO

Hello

Your welcome stay safe and have a great day.

Regards Mike

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Graham_A
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Re: Sky cinema on demand not on Virgin TV GO

@DonnaBa 

The Sky Cinema on demand content can be found on Virgin TV Go via

Box sets > Channels > Sky on Demand > Sky Cinema or Sky Cinema Disney

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Graham

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DonnaBa
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Re: Sky cinema on demand not on Virgin TV GO

Thank you

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