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Teabag69
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Sky cinema app

I am trying to watch sky cinema on my galaxy s10. I have had no issues but suddenly I keep getting the same error. I have tried rebooting my phone, but that doesn't work.  I have uninstall and re installed the software but still no joy. It won't let me watch on 4g or through WiFi. We have a 350mb connection at home so the WiFi is pretty good. 

Please can help

Thanks Ian Tilley

Screenshot_20200522-101155_Sky Cinema.jpg

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Lisa_CC
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Re: Sky cinema app

Hi Ian,

 

Welcome to our Community Forum and sorry to hear you're getting an error message when trying to watch Sky Cinema. Do you have Sky Sports and if so, can you open the Sky Sports App to see if there is a similar message?

 

What happens when you try and watch other things such as Youtube for example? Please give us more information so we can help.

 

Thanks,

 

Lisa

 

 

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Teabag69
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Re: Sky cinema app

On the Sky sports app I don't get that error message, Neither do I get the error on Sky go. However on Sky sports I get an OVP_00200 Error code. I then have to uninstall and reinstall the app. It works for a few weeks then that crashes as well. I have no issues playing youtube or youtube kids videos.

Thanks Ian

 

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Lisa_CC
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Re: Sky cinema app

Have you tried uninstalling and re-installing the Sky Cinema app? Also does it give you the same error message when you're next to the Hub?  Can you also try a different device and see if the Sky Cinema app gives it the same message too?

 

Thanks,

 

Lisa

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Teabag69
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Re: Sky cinema app

App works fine on the Galaxy S7 and uninstalling it and reinstalling ha no effect on the error code. Standing next to the hub makes no difference either.

Ian

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Martin_N
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Re: Sky cinema app

Thank you for that information. 

 

Has there been any changes since your last post?

 

^Martin

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Teabag69
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Re: Sky cinema app

No

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Beth_G
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Re: Sky cinema app

Hi Ian,

 

Thanks for checking all the above possibilities for us.

 

I'll pop you over a PM so I can raise an IT ticket for this issue.

 

Check out the purple envelope for a message from myself.

 

See you there,

 

Beth

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