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Sky app

Joining in

Hi on virgin tv go app when I exit to watch live sport on sky app it comes up with contact provider which I have and they were no help whatsoever any ideas ??


Very Insightful Person
Very Insightful Person

Hi @Bev1962 

If you also subscribe to Sky Sports then logguing in on the Sky Sports app or website should  give you access to the channels.

Are you logging in with the correct credentials and clicking on the correct icon?

sky sports app.jpg


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Yes I am signing in on the virgin box 

Thank you @Bev1962


Thank you so much for your first post to our community forums and welcome to the team, it's great to have you on board.


I'm so sorry to hear that you are facing this issue and thank you to @newapollo for their help and guidance on this so far.


Can you confirm which Set Top Box you have with us?


If you have more than one does this happen on all boxes? 


Thank you.