Sky Sports requires subscription

[Edowie]

Hi,

Today my virgin package was upgraded to include sky sports. According to this page I should be able to watch the sky channels on tablet/computer etc. I have logged into sky with my virgin account and I can watch the sky mix channel. But all other channels give me an error saying I need an appropriate subscription. I can watch the channels on my TV fine.

Does it just take a bit of time for the sky account to be set up properly? Or is there a problem? I can't find any mention of set up times in regards to sky. Also on the phone when setting up the new subscription I was told it would come into effect straight away (though probably meant the TV/internet).

Thanks!

[newapollo · Accepted solution]

Hi Edowie,

Any changes made over the phone are usually actioned immediately on the hub and your set top box(es)

However it can take a few days for the app set up to be completed.

[Natalie_L]

Hi Edowie, 

Thank you for reaching out to us here on the Community. 

I apologise for any delays in getting the service up and running. 

We just wanted to reach out and check if you have now been able to access the channels/content via the app?

If not, could you please provide a screenshot of the error message you are receiving and we will do all we can to help 🙂 

Thank you