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Sky Sports log in problem - F008756934

Hello, 

We're aware of a problem currently affecting some of our customers where they're unable to log in to the Sky Sports website.

We're currently investigating the issue. 

We will update this thread with any updates. 

Thanks, 

Your Community Moderators

UPDATE: It has been raised under ticket number F008756934.

This should now be showing on our service status page here: virg.in/service

JonTi
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Can't login to watch Sky Sports

After following the instructions to login to the SKY SPORTS app, I followed the instructions to the letter.

I logged in via the Virgin Media button. Trouble is when you go to watch a Sky Sports channel a notice comes up on the Sky Sports App that says...

"This content is available on our Sky Sports Mobile, Sky Go or Now TV app."

I have downloaded the SKY SPORTS MOBILE TV app and when you are prompted for login there is no prompt to sign is as a Virgin customer...

Please help I want to watch the Cricket!!

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Alex_RM
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Re: Can't login to watch Sky Sports

Morning JonTi,

 

Thanks for your post, I'm sorry to hear you're having some trouble logging in to the app.

 

Can you confirm if you've tried logging in on a different device? Which device are you having the issue on?

 

Are you trying to watch Live TV?

 

Alex_Rm

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420drgreen
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Re: Can't login to watch Sky Sports

Hi I'm having an issue on the sky sports website where I use my virgin media login details to try and watch something but once I've click login it sends me back to the beginning and wants me to log in again
it's like a 3 step loop

I've tried it on several browsers, PC's macs, locations, but get the same issue

is thre something wrong with the logins if was working fine last week

Cheers
SB
420drgreen
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cant log in to virgin media via sky sports website

Hi I'm having an issue on the sky sports website where I use my virgin media login details to try and watch something but once I've click login it sends me back to the beginning and wants me to log in again
it's like a 3 step loop

I've tried it on several browsers, PC's, Macs, locations, but get the same issue

is there something wrong with the logins it was working fine last week

Cheers
SB

grumpyken
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sky sports

when i log in to sky sports it just goes back to the log in page again, everytime i login

MJJ279
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Re: Can't login to watch Sky Sports

Hi, I've got exactly the same problem, just keep going around in circles.

It was working fine earlier this morning.

Is it a Virgin Media Log in problem or a Sky Sports problem?

Cheers

djwilliams100
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Re: sky sports

Im also having this issue. I thought it was just me but seems to be an issue with the authentication between VM and SKY. 

grumpyken
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Re: cant log in to virgin media via sky sports website

i am having the same trouble
ken
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jasper7
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Re: sky sports

Same, can Login uisng the SkyApp on mobile

 

But not via the Laptop and SkySports web site Loging in through the Virgin Media route

 

Got to be some authetication issue with Laptop connections

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