Thanks Ayisha, we have now spoken to someone who is trying to sort this - we are moving house (and will be using Virgin in our new property) so can't see why a future disconnection date for our current property would mean we are not able to access services now and up to disconnection, when we are paying for them.
Hi @FootyFanatic thanks for posting and welcome back to our community.
I'm sorry to hear you're having ongoing issues accessing Sky Sports via the app. Your issue or the cause of the issue may not be one and the same as @Fordybee. I would like to take a closer look. I am going to drop you a quick private message.