Menu
Reply
mh15
  • 6
  • 0
  • 0
Tuning in
900 Views
Message 1 of 13
Flag for a moderator

Sky Sports - There was an unexpected error

I haven't been able to log in to Sky Sports via Virgin media login page for months in Google Chrome. From the sky sports page, I click log in > Virgin Media UK sign in, and then I'm brought to a page that says "There was an unexpected error" (addr: skyid.sky.com/error/wholesaleerror). This page is useless with no meaningful troubleshooting steps.

I can stream on my phone through the app ok, and on other browsers (including incognito chrome), but not normal Chrome. My devices lists (vm and sky) are not full, and I have used this device successfully before and haven't removed it from my list at any point.

I have tried rebooting, clearing cache/cookies for sky/virgin sites, reinstalling chrome (it is up to date v105.0.5195.127), but nothing works. Others seem to have had a similar problem and for some the fix just happened out of the blue, but none have worked for me.

If I paste the oauth.virginmedia.com/... address for the login page, obtained from a working browser, into Chrome, it resolves to the same wholesale error page. Seems like the browser/device combo has been blacklisted or blocked, though there are no concrete error messages in the logs.

Tags (3)
0 Kudos
Reply
Natalie_L
  • 5.9K
  • 219
  • 445
Forum Team
Forum Team
892 Views
Message 2 of 13
Flag for a moderator

Re: Sky Sports - There was an unexpected error

Hi mh15, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues accessing Sky Sports when using Chrome. 

Can you please confirm that you are attempting to login and view the channels from here?

Thanks, 

 

Nat
0 Kudos
Reply
newapollo
  • 14.1K
  • 1.88K
  • 4.33K
Very Insightful Person
Very Insightful Person
892 Views
Message 3 of 13
Flag for a moderator

Re: Sky Sports - There was an unexpected error

Hi @mh15 

That error code is usually due to having a screenshot tool open, or in some cases  messenger, chat windows, teams, zoom (practically anything that can screenshot a page or view video)

When I kept getting that error I uninstalled the Sky Desktop Player (version 6.0.1) and then reinstalled the Desktop Player. For some reason the page said it was downloading version 6.0.0 but  it actually downloaded 6.0.1 again and all started working again.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply
mh15
  • 6
  • 0
  • 0
Tuning in
883 Views
Message 4 of 13
Flag for a moderator

Re: Sky Sports - There was an unexpected error

Hi Natalie_L,

I can confirm that is the page I am trying to log in from.

0 Kudos
Reply
mh15
  • 6
  • 0
  • 0
Tuning in
876 Views
Message 5 of 13
Flag for a moderator

Re: Sky Sports - There was an unexpected error

Hi newapollo,

I think my problems are further upstream than the desktop player. The player itself works fine, if launched from a browser other than Chrome. The problem is on the sky sports login page, which is before I'd even get the option to download the desktop player or launch it. I tried reinstalling the player anyway, but it had no effect. I closed all running programs and checked that nothing funny was running in the background, but still no dice.

0 Kudos
Reply
Natalie_L
  • 5.9K
  • 219
  • 445
Forum Team
Forum Team
759 Views
Message 6 of 13
Flag for a moderator

Re: Sky Sports - There was an unexpected error

Thank you for your reply and confirming it is the Sky Sports page that is having the issue. 

If the problem is specifically with the Sky Sports page on Chrome, this could potentially be an issue that needs to be raised with Sky but we would want to do what we can to help. 

Just to confirm, are you having any issues using Chrome for TV Go? 

Thanks, 

 

Nat
0 Kudos
Reply
mh15
  • 6
  • 0
  • 0
Tuning in
700 Views
Message 7 of 13
Flag for a moderator

Re: Sky Sports - There was an unexpected error

Hi Nat,

No issues with Virgin TV Go on Chrome.

Although it's the Sky Sports site, the VM login page link is resolving to the error page, which I think means it's a VM issue, or at least a combination of both. It looks like the oauth.virginmedia.com (VM login) page is making an authorization request but receiving a 302 code on Chrome, but a successful 200 code on Chrome Incognito.

Hope that helps

0 Kudos
Reply
Kain_W
  • 2.87K
  • 85
  • 191
Forum Team
Forum Team
635 Views
Message 8 of 13
Flag for a moderator

Re: Sky Sports - There was an unexpected error

Many thanks for getting back to us mh15, 

Can I ask regarding this, does any other browser show the same error as well?

Let us know,

Kain
0 Kudos
Reply
mh15
  • 6
  • 0
  • 0
Tuning in
623 Views
Message 9 of 13
Flag for a moderator

Re: Sky Sports - There was an unexpected error

Hi Kain,

It's only Chrome as far as I can tell. Chrome incognito, Firefox, and Edge all work. I've tried disabling extensions in Chrome thinking that could be it, but still not working.

Thanks

0 Kudos
Reply
Steven_L
  • 10.21K
  • 621
  • 1.06K
Forum Team
Forum Team
522 Views
Message 10 of 13
Flag for a moderator

Re: Sky Sports - There was an unexpected error

Thanks for coming back to us @mh15 and its strange that the issue only happens in Chrome and the incognito mode is okay. Are you able to log into My Virgin Media and TV GO using Chrome?

Are you able to share a screenshot of the error that you're seeing?

Regards,

Steven_L

0 Kudos
Reply