on 19-12-2022 09:13
Exit TV GO to watch sky sports. Sky sports days I’ve reached Device limit and to contact provider.
However, a). I haven’t reached device limit.
b). Can’t find anywhere to report to provider!
help
on 19-12-2022 10:01
Hi @Scuba13
You should be able to manage your Sky Devices by logging into
http://manage-virgintvgo.virginmedia.com/skydevices
Make sure it's http and not https.
It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.
Any problems either try an incognito window or clear your browsing history
on 19-12-2022 14:29
Thanks. Unfortunately, when I sign in it says sorry this isn’t available!?
on 20-12-2022 14:51
Hi Scuba13,
Thanks for your post and welcome to the community.
Sorry to hear you're experiencing issues with Sky Sports, to clarify is the above message appearing on all devices/browsers?
Let us know,
on 20-12-2022 15:02
Won’t work on either mine or my wife’s phones.
they are new phones. But no way of allowing me to remove and add new devices as it just blocks out the screen with device limit reached. Contact service provider. Then one button that takes you out of app.
on 21-12-2022 15:11
Hey Scuba13, thank you for reaching out and a warm welcome to the community I am sorry to hear you have reached the limit on Sky GO / TV GO.
I will be able to help you reset these, I will send you a PM now.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?