I've not had a call, e-mail (my specified and preferred manner of communication) or letter about this and today is day 28. If you could please take a closer look at the complaint status for me, I'd very much appreciate it.
I am awaiting a deadlock letter from Virgin who seemingly just want me off their plate. I have had the same back and forth on direct message with Dean, who is being very helpful, but the IT team at both sides of both Virgin and Sky just don't care.
I asked this question on here on August again and again via DM 3 weeks ago - what ports and what specific URL do I need to request to be whitelisted? My IT team are super, super confident the issue is not our end but are still willing to indulge Sky's line of questioning.
Sky's tactic seems to be to ignore me and hope I go away - I won't. Virgin have handled this poorly but all they can do is ask questions. Sky are now the ones being discourteous and I'll be citing their behaviour when I escalate this.
Just to update people out there who are still experiencing this 12 months on - I am still waiting for Sky to respond to a question I asked months ago - all someone needs to do is tell me which ports and which URL needs to be whitelisting and I can see if it's something my side. But nobody is willing to give me this information for whatever reason.