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DeeDay
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Message 51 of 56
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Re: Sky Sports Player error - CIE-2000

I'm keeping my eye on this just as you are danjt1984 as my IT department haven't got a clue whats going on. Especially considering everything was working fine up until this "new" skysports player arrived!

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danjt1984
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Message 52 of 56
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Re: Sky Sports Player error - CIE-2000

As a further update to this, a member of our IT team has again sat and looked at all the settings. Nothing is out of place here. However, they have a question, which I will direct to the forum team.

Can you please confirm which ports should be open for this player to work in an enterprise environment?

Thanks,
Dan

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danjt1984
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Message 53 of 56
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Re: Sky Sports Player error - CIE-2000

This is the exact same as me - it was working fine until the update in January and I haven't got close to a solution since. This ticket is one of the biggest reference points to the error!
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danjt1984
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Message 54 of 56
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Re: Sky Sports Player error - CIE-2000

Hello,

Could someone please follow up on this question for me?

Can you please confirm which ports should be open for this player to work in an enterprise environment?

Thanks,
Dan

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Forum Team
Forum Team
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Message 55 of 56
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Re: Sky Sports Player error - CIE-2000

Hi danjt1984,

 

Thanks for your post and I'm sorry to see this is still ongoing,

 

We are aware of this issue, this has been logged with Sky and we are working with them to see if this can be resolved.

 

I understand you've spoken to a member of our team regarding the above question and our IT team are yet to come back to us with an answer.

 

Hopefully we will be able to provide you with an answer soon but the onus on this matter is like to land with Sky

 

Kindest regards

 

David_Bn 

 

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danjt1984
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Message 56 of 56
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Re: Sky Sports Player error - CIE-2000

Hi David,

Thanks for the update. I've had nothing back and so I am going to have to make a complaint I'm afraid. Not about an individual as the forum team are as welcoming and helpful as can be, but about the whole situation.

I have missed half of the football season (which has since re-started), almost all of the rugby league season, all of the cricket world cup and now the Ashes. I have waited patiently for this to be looked at since February. It is September in 2 weeks. I'm afraid this can go on no longer. I don't know if it's Virgin's fault, I don't know if it's Sky's fault but I know that ultimately I am the one suffering here along with the other people who are encountering this message. I haven't asked for money back, or refunds or stamped my feet about going to OFCOM. I just want to watch my Sky Sports player.

Please provide me with information as to how I can raise a complaint.

Thanks,
Dan

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