I'm keeping my eye on this just as you are danjt1984 as my IT department haven't got a clue whats going on. Especially considering everything was working fine up until this "new" skysports player arrived!
Thanks for the update. I've had nothing back and so I am going to have to make a complaint I'm afraid. Not about an individual as the forum team are as welcoming and helpful as can be, but about the whole situation.
I have missed half of the football season (which has since re-started), almost all of the rugby league season, all of the cricket world cup and now the Ashes. I have waited patiently for this to be looked at since February. It is September in 2 weeks. I'm afraid this can go on no longer. I don't know if it's Virgin's fault, I don't know if it's Sky's fault but I know that ultimately I am the one suffering here along with the other people who are encountering this message. I haven't asked for money back, or refunds or stamped my feet about going to OFCOM. I just want to watch my Sky Sports player.
Please provide me with information as to how I can raise a complaint.
I am in the exact same predicament, Using firefox on my computer and since the update i am receiving the same error code but yet it works on my mobile phone. Please can you hurry up and resolve the situation.
Just to update those of us suffering with this, something strange has gone on.
For the first time in months I was able to watch the player on Thursday night and was able to watch Salford vs Warrington in the rugby. I returned to work today 1st September and the player worked until 2pm and I was able to watch the Old Firm match.
Annoyingly, at full time of that match I tried to switch channels without closing the player but kept getting a different error - 0000. I had to close the player to try and open Sky Sports Premier League and guess what? CIE-2000 is back .
2 weeks on I have not heard anything back from my complaint but there has been life today - but of course not on my terms.