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Sky Sports News - no sound

On our wavelength

For the past two full days (at least) Sky Sports News has been muted on Virgin TV Go app (android mobile & tablet) and on Firefox browser but works normally on 360 Box TV.

The picture is fine, the subtitles work but there is no sound. No other channels are affected.


Very Insightful Person
Very Insightful Person

Hi Oleh 

I can replicate that on my android tablet and phone.  App version 4.34.0 Prod (

The sound works if I log in using a browser on my computer, but sadly it's not available via a browser using my tablet or phone.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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On our wavelength

Working again now on Android and Firefox!

Hi @Oleh thanks for getting back to us.

And thanks for updating us, that your issue has been resolved. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have.