Sky Sports Device Limit

[cljh]

Hi,

Am wondering if someone is able to help me. 

I watch Sky Sports on my iPad quite a lot of a time and all of a sudden it’s now saying that I’ve reached my device limit. 

I have been trying to access https://manage-virgintvgo.virginmedia.com/skydevices to remove devices but it don’t work. I have tried it via mobile and desktop and it just comes up with a server not responding. 

Is anyone able to help me, or tell me a different way of doing it?

Thanks in advance 

C

[newapollo]

Hi @cljh 

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

[cljh]

Hello,

Thanks for your reply. 

This doesn’t work for me. Already cleared cache & cookies and tried on 3 different browsers on mobile and via my laptop just doesn’t load anything. 

C

[newapollo · Accepted solution]

Hi again @cljh 

Make sure you are using http and not https.

It won't work if you use https as in your original post - you might have to edit the url in your browser.

[cljh]

That’s works thank you. It kinda stupid you have to remove the “s” in the url for it to work. It should just work. Thanks for the help. 

For future reference for anyone else who has this issue use http://manage-virgintvgo.virginmedia.com/skydevices as the link to mange the devices. 

[Kath_F]

Hi cljh, 

Thanks for your post and apologies to hear you were having an issue with resetting your Sky Devices. 

It's also great that you've kept things updated and confirmed things are sorted for you now. 

If you have any further issues, pop back and let us know. 

Take care,

[Mattyfi]

Hi I have tried the links above to mange the sky devices and it still coming up with this error message I have been using this link? Any ideas or help appreciated? 

[David_Bn]

Thanks for your post on our Community Forums @Mattyfi, and a very warm welcome to you!

Sorry to hear of the issue with the Sky Sports device management.

Can you please confirm if you've been able to open the link via an alternative browser, or clearing the cache on the browser you're using?

Kindest regards,

David_Bn

[Mattyfi]

Hi we’ve Tried, safari, Google chrome and edge and cleared history etc. The virgin go app/link is working but when we get to sky sports it’s says there’s an issue with the device ? Thanks 

[Mattyfi]

It works ok on my dell laptop, my iPhone but not my sons macbook