Virgin Media Community

[Steve_Huddy]

Hi since my resent Virgin Media upgrade, I have noticed that my device list in the Virgin Media app is full also my sky sports is also giving me the error of device limit exceeded please contact your supplier, I have also tried the link but this just times out.

Can someone please reset both list so I can re-register the devices I want please?

Kind regards

Steve.

[BenMcr]

The Sky Sports device site needs to opened as http in a private browsing session to work properly

http://manage-virgintvgo.virginmedia.com/skydevices

[Steve_Huddy]

Thank you I will try again.

[Steve_Huddy]

I have tried but the page will not open, it just says "can't reach this page",
I'm probably doing it wrong, thank you taking the time to answer me.

[newapollo · Accepted solution]

Hi @Steve_Huddy 

That often happens when using the Chrome browser.  If you are using Chrome try an incognito window or clear your browsing data.

I find it usually works when using either Firefox or Edge browsers.

[Steve_Huddy]

thank you it worked, i knew it would be me and not the information.
thank you again.

[Towsey]

It lets me watch tv on virgin app but once i go to watch sports its says device limit reached

[Kath_F]

Hi Towsey, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you are having this error when trying to watch Sky Sports content. Your TV Go and Sky devices are separate so need to be managed as such. 

To make a change to your registered Sky devices:

• Go to the Virgin TV Go website
• Select Settings and then Device Management
• Sign in using your primary My Virgin Media username and password if prompted
• Select on Manage my Sky Devices
• Choose the device you want to remove and select Delete

The next time you access the Sky Sports app with a new device it will automatically register for access to streaming. 

Let us know how things go and if you need anything else, you know where we are. 

Thanks, 

[Hunter1260]

Hello,

I cannot view the link manage-virgintvgo.virginmedia.com in order to manage my sky devices. I've tried Firefox, Chrome and Edge browers.

[newapollo]

Hi @Hunter1260 

You need to ensure that the link starts with http and not https

http://manage-virgintvgo.virginmedia.com/skydevices 

EDIT Also try a private/incognito window if the above fails.