Sky Sports Device Limit Error

[moriartygraham]

Hello,

When I try to watch Sky Sports on the app, it tells me that my device limit has been reached. Have tried to manage devices in the Virgin App, but to no avail. I gather from other chats that my account needs to be reset in order to fix this. Can someone help?

Thanks,

Paul. 

[newapollo]

Hi Paul,

You need to use the Sky Sports app to watch Sky Sports.

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

[Natalie_L]

Hi moriartygraham, 

Thank you for reaching out to us here on the Community and apologies for the issues with the Sky Sports app. 

I can see my colleague has been able to assist you off the back of your separate post here. 

Please let me know if you have any further questions and we will be happy to help. 

Thank you, 

[moriartygraham]

All sorted now - thanks for the prompt response. 

Cheers,

Paul.