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JamesFerguson
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Sky Sports Desktop Player

Every time I try to log in to Sky Sports on my Mac on different days, a message comes up asking me to confirm if I have the Desktop Player installed, which I have downloaded every time previously to watch football on demand. If I say I already have it, I am unable to successfully connect (occasionally, a message come up telling me that I still need to install it).

Can anyone please advise me why this keeps happening, and hopefully, how to avoid it? Surely it should be possible to avoid the need to keep on installing the Desktop Player each and every time I want to watch football on demand? This is unnecessarily time consuming, and on occasion has caused me to miss the start of the match! Thanks very much.

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John_GS
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Re: Sky Sports Desktop Player

Hi JamesFerguson

 

Thanks for posting and welcome to the community.

 

My apologies for the delayed reply. Does deleting and re-installing the app sort this?

 

Kind regards,

John_GS
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