Tried to watch a sky cinema film on my Samsung a6 pad this morning and yet again it doesn't work.
Loads, then opens, then crashes back to Virgin TV guide page
So tried the sky sports as an alternative and that wont work either get that error code 0020 that has happened loads of times before.
PS virgin app initially refused my sign in details until I realised there is a bug that needs sorting...if you dont type the log in details one at a time without using the pop up prompts it wont accept your details
Also on my first attempt to watch a film I got as far as being asked for my sky/virgin 4 number pin, I put this in but it refused to accept it and crashed
Are you just using one device in logging in to Sky sports app? You need to make sure that your not using the app simultaneously in 2 devices, as there's a tendency that the app won't work with other devices if someone's using it from another device. If not, try to uninstall the app and download it again. Let me know how it goes.
Uninstall the sky app on your phone or tablet. Reinstall it in play store. Open the app and log in using the virgin uk log in symbol. Type in email you first used in virgin account along with password. That worked for me.
As a result of your post, I logged in to both Sky Cinema and Sports via their apps, using my VM log in details, which is what you and others have said (thanks for that). However, the anomaly appears to be logging in for the first time through the Virgin TV Go app..... DON'T! Every time I tried to log in via the VM TV Go app and followed the link to Sky, the Sky app would accept my VM log in details but wouldn't load, it just hung on the log in page (on both Cinema & Sports). But when I accessed the Sky apps directly (not through VM TVGo) they let me log in and watch content. After the initial log in via the Sky apps the VM TV Go, NOW allows me to access the Sky content through it. Weird and frustrating. Last year I gave up and stopped trying to watch anything on my Samsung Tablet, even the VM Customer Service handlers weren't able to help, and I deleted all the apps. So, I thought I'd have another go today, and after reading a few posts and tinkering around its now working. So to clarify, use the Sky apps to log in (at least for the first time), not the VM TV Go app.👍
I have been trying to log into sky sports on my galaxy tablet since March. We have had multiple calls from you back office I have read the instructions given here about typing in the email address instead of copying it. This has worked. I think you need to let all your staff know about this simple solution