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Sky Sports App

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Hutster
Joining in

on ‎19-08-2022 13:31

I have just changed my mobile phone and every time I go on to the Sky Sports app to watch it comes up with ‘device limit reached contact your service provider’. I reset the devices on the Virgin TV Go app and it is working but cannot find a way of resetting it for Sky Sports. How do I do this?

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newapollo
Very Insightful Person
Very Insightful Person

on ‎19-08-2022 13:48

Hi @Hutster 

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo
Very Insightful Person
Very Insightful Person

on ‎19-08-2022 13:48

Hi @Hutster 

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Hutster
Joining in
In response to newapollo

on ‎19-08-2022 14:00

Thank you, that worked.

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Akua_A
Forum Team
Forum Team

on ‎20-08-2022 15:22

Hi @Hutster, 

Welcome to our community forums and thank you for your first post.

Sorry to hear you were having issues with device limits on the Sky Sports app. We are however glad that @newapollo was able to help with this. Please do not hesitate to contact us if you need any further help.

Thanks,

Akua_A
Forum Team

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