Good morning @annmariemcbride
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with registering your device for sky sports.
As advised, they should re-set after 4 weeks, however I would be more than happy to look into this for you.
I will pop you over a PM so that I can get some account information.
Kind regards,
Zak_M